Privacy Policy

Effective Date: February 23, 2024

Different Health, along with its affiliated entities and contracted medical practitioners (referred to collectively as "Different Health"), is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect and use information from or about you through our website at WWW.DIFFERENTHEALTH.COM (referred to as our "Website"), how we may disclose this information, and how you can update or remove certain information about yourself from our systems. The terms "you" and "your" herein pertain to each visitor or user of the Website, while "we," "us," and "our" refer to Different Health. It's important to note that unless we define a term in this Privacy Policy, all capitalized terms used herein have the same meanings as those in our Terms of Use. Therefore, please ensure that you have read and understood our Terms of Use.

By accessing, browsing, and/or using the Website, you are considered to have agreed to the terms outlined in this Privacy Policy. If you do not consent to any part of this Privacy Policy, please refrain from using the Website.

We may revise this Privacy Policy periodically. Should significant changes be made to this Privacy Policy, we will post the updated version here, with each version identified by its effective date at the top of the page.

Collection and Use of Personal Information

When you visit our Website, we will not collect any personally identifiable information about you unless you provide it voluntarily. Even then, we will only collect information that we deem necessary for our legitimate interests consistent with the services offered by Different Health. This includes personally identifiable information such as your email address, name, home address, telephone number, and any other personally identifiable information you provide to participate in programs or services offered by us or through third parties (collectively referred to as "Personal Data").

Personal Data excludes "aggregate" or other non-personally identifiable information. Aggregate information refers to data collected about a group or category of products, services, or users that do not contain personally identifiable information or from which individual identities have been removed. We may use and disclose aggregate information, along with other non-personally identifiable information, for various purposes such as improving and promoting the Website or Services.

You may choose to provide Personal Data for various reasons, including completing forms or surveys, creating accounts, arranging for Services, making payments, or applying for a job. While some of our online services, such as online bill payment or customer portals, may require Personal Data, you have the option to visit our Website without providing such information. However, full participation in certain beneficial services may necessitate providing Personal Data.

We may also collect information about your computer's hardware and software, which does not reveal Personal Data and cannot be traced back to a specific individual. This information, which includes your IP address, browser type, domain names, access times, and referring website addresses, is collected automatically to help us administer and enhance your Website experience, understand how visitors are using the Website, and conduct statistical analysis.

Cookies and Web Beacons

Cookies are text files placed by a web server on your computer or device to help the server keep track of information related to your use. They cannot run programs or deliver viruses to your computer, nor are they linked to any Personal Data. Cookies personalize your experience when interacting with the Website by enabling the web server to recall your specific information on subsequent visits, facilitating the use of customized features. They also help us track traffic patterns and improve the Website. While most web browsers automatically accept cookies, you can modify your browser settings to prevent acceptance, though this may inhibit your use of certain Website features.

Web Beacons are tiny graphics with unique identifiers that may be included on our Website for various purposes, including delivering or communicating with cookies, tracking and measuring Website performance, monitoring visitor numbers, and gauging advertising effectiveness. Unlike cookies, which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on web pages or in emails.

Third-Party Links

Our Website may contain links to sites not operated by Different Health. While you may be asked to provide Personal Data or release information provided on our Website to these sites, such actions are not mandatory. Additionally, certain widgets on our Website, such as social share buttons, may allow users to share information on social media or other platforms. Third parties owning these widgets may access information about your browsing history on websites where the widgets are placed. We encourage you to review the privacy policies of any third-party websites linked from our Website or social media platforms to understand how they collect, use, and share your information. Different Health is not responsible for the privacy policies or content on third-party websites or social media platforms.

Information Sharing and Disclosure

We may engage third-party service providers to assist in administering our Website and related services. These service providers will only have access to your Personal Data for performing contracted services and are expressly prohibited from using or disclosing your Personal Data for any other purpose.

To the extent legally permissible, we may disclose your Personal Data to healthcare service providers for purposes such as medical treatment, consultation, test results, appointment reminders, disclosing your use of the Services, and delivering content specific to your health condition.

We may share the computer hardware/software data we collect automatically in aggregate with third parties for quality improvement purposes, research and analysis, and similar purposes.

We utilize Google Analytics to understand how visitors interact with our Website, and have enabled various Google Analytics advertising features. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.

We use Google AdWords and Facebook Advertising remarketing technology to market our Website. You can opt out of ad serving on Google’s Opt-Out page and opt out of Facebook and other web tracking technologies through the Digital Advertising Alliance.

We may also disclose Personal Data for legal purposes, such as to comply with legal requirements, court orders, or government agency requests; to protect or defend Different Health; to safeguard the rights and safety of any third party, user, or the public; to halt any activity we deem illegal or unethical; or in connection with a corporate transaction.

Do Not Track Signals

Our Website cannot respond to any Do Not Track configuration set in your web browser, so we do not disable tracking or take any other action in response.

Children's Privacy

Our Website is not intended for or directed at children under the age of 13, and we do not knowingly collect personal information from such children without parental consent. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to remove such information from our systems.

Opt-Out

You have the option to opt out of receiving free newsletters and/or promotional information about our services. Simply follow the unsubscribe instructions provided in the email you receive from us.

Changing or Deleting Personal Information

If you wish to update, delete, or correct any Personal Data you have provided through our Website, you may do so by sending an electronic request to hello@differenthealth.com.